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Currently, the only way to tell if a card hold has declined other than the email notification is by clicking on a booking and scrolling down to see the small red box that says “card hold declined.” If there were some type of visual cue from the schedule view (red box, exclamation mark notice, etc.) ...

Hi BookingKoala Team, I wanted to suggest an improvement to the Quote section. I believe the Quote section is extremely valuable because these customers have already entered their information, selected a service, and received pricing. These are high-intent leads, and I think BookingKoala should offe...

Let’s say I have setup a cancellation policy of 24-hours. Anyone cancelling under that will incur a fee based on how you set it up. However, the customers can still reschedule without having to pay any fee. It would be good to have the option to disallow customers from rescheduling based on the canc...

It would be helpful to have providers on see the location of clients when they are on the way to cleans. A provider has threatened a client and now our client is in danger. we dont want providers to have access to a clients address until its time for them to arrive to the locations

A map that contains the locations of all providers. Helps for admins to assign certain providers or understand who to call based on proximity to a job.

The BookingKoala customer portal feels outdated and isn’t very intuitive for customers. Customers have difficulty finding where to add a payment method and where to leave a tip. It would be great to have a modern, mobile-friendly customer dashboard with a much simpler layout. After a booking is comp...

Example: Buy 3 get 1 standard cleaning. Charged up front. Client can choose to have them on a recurring schedule or they are added to account as pre paid cleaning “credit” (different from referral credits). When set as recurring it would only make 4 total bookings with the price set to $0. They shou...

We would really Appreciate it if you could build out some functionality to generate invoices for jobs. Specifically: The ability to generate an invoice for a paid or unpaid service. For unpaid service, the ability to send invoice to client via email (in a format that clients could print, if desired)...

It is extremely difficult to create contracts for providers in the hiring section. There are alot of bugs that make it difficult to use. It would be great if you could get those fixed and have name and number not required on every contract. For example if we have a w-9, we do not have a place to put...

If you chose a booking to create an invoice it only pulls and shows the booking ID in the invoice description and you cant edit the invoice. Need to be able to edit the invoice to add service type address and industry name or better yet be automatically pulled when connecting the invoice to the job…...

Owners are able to see invoices and pay them on their owner portal. Also mark the job as PAID after invoice is paid in owner portal.

Like Amazon prime.

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Inside the app, when the provider clicks “Clock In”, an SMS is sent to the customer informing that the Provider is on its way. It would also be nice to inform how long the Provider will take to arrive

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Standard clean is the base price. When selected deep, move out, post construction, etc each service category should add price and time based on percentage not on flat numbers. EX: 2Bd 2BA 1500sqft home standard clean is 4.5 hours, Deep clean multiplier is 1.6x. When deep clean category is selected, ...

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Can you add the ability for customers to Respond to a review/ratings request via sMS without logging in to the system, they need to just give a rating.