We’re thrilled to introduce a new set of features, enhancements, and bug fixes in this release, designed to improve the overall BookingKoala experience. Whether you’re optimizing your booking flow with new integrations or enhancing operational efficiency, there’s something for everyone. The majority of this release is available on all plans.

NOTE: Make sure to download the latest mobile app (Version 10.7.5) so that all improvements are visible.

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Google Calendar Integration

Available for Growing and Premium plans, the new Google Calendar integration makes booking management easier than ever by syncing appointments directly to your calendar. Features include:

• Effortless syncing of new, rescheduled, or canceled bookings.

• Customizable calendar entries (map fields such as title, description, etc.).

• Bulk sync options to keep your calendar fully updated.

• Provider and staff calendar syncing with permissions for streamlined control.

  Click here to get started.

  

  
  

New Stripe Connection Methods

We've introduced new ways to connect your Stripe account for providers in the US, Canada, UK, and Australia:

1. Bank Account: Connect via bank details.

2. Debit Card: Use a debit card for seamless connection.

3. Direct Stripe Account Creation: Create a Stripe account from within BookingKoala using either Custom Restricted or Custom Completed accounts.

4. Faster Connection Setup: Create and connect a fully completed Stripe account using just bank or debit card details, without needing to access the Stripe interface.

Click here to learn how to set up Stripe to pay providers.

Make (Integromat) Integration

Make (Integromat) integration is live, enabling powerful automation across your BookingKoala operations. Supported triggers include:

• New, updated, completed, and canceled bookings.

• New customer, updated customer, and more.

Build custom workflows that seamlessly connect BookingKoala with hundreds of other apps, reducing manual errors and boosting efficiency. Click here to get started.

Flexible Handling of Cash/Check Bookings

We’ve introduced the ability to revert bookings paid via cash or check back to a "Pending" status, allowing admins to reattempt charges or make booking adjustments more easily.

Checklist Module: Form Conditions and Dependencies
You can now show or hide tasks in the checklist module based on specific form conditions and booking parameters, improving customization and flexibility.

Click here to learn more about checklist dependencies.

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We’ve addressed a range of important issues to enhance platform stability and functionality:

• Theme-builder: Gallery Editing Fix

   Fixed an issue where gallery edits were not being properly reflected.

• Admin-Main: Timezone Issue with Rating Listings

   Resolved an issue where ratings were displayed with incorrect timezones.

• Theme-builder: Button Customization Issue on List Section

   Addressed a bug preventing proper button customization in the list section.

• Custom Field Issue on Customer and Admin Form  

   Fixed an issue where custom fields were not displaying correctly on both the customer and admin forms.

• Booking Time Log Map View Issue (iFrame)

   Resolved an issue causing booking time logs not to display properly within iframes on the booking time log admin form.

• Booking Form: Wildcard Zip Code Issue

   Addressed an issue where wildcard zip codes were not functioning as expected on the booking form.

• Duplicate Booking Card Hold Point

   Fixed an issue where duplicate card holds were being created for the same booking.

• Notification Checkbox on Customer Profile Update

   Added a new checkbox to trigger notifications when a customer profile is updated.

• TrackBy Issue on Invoice Listings

   Resolved a bug affecting invoice listings where trackBy wasn’t functioning correctly.

• Checklist Builder: Delete Industry Dependency 

    Addressed a bug where deleting an industry caused unintended issues in the checklist builder.

• Theme-builder: Color Customization Issue on Booking Form 

    Fixed color customization problems for booking forms built with the theme builder.

• Custom Field Validation on Multi-Step Form 

    Corrected required validation errors on customer multi-step forms.

• Add Card Link on Customer Profile 

    Introduced a new ‘Add card link’ button on the customer profile page for easier management.

• New Add Card Notifications

    Admins and staff will now receive notifications when a new card is added by a customer.

• Provider on the Way’ Notification 

    A new notification has been added to alert customers when their provider is en route.

• Booking Form: Tax Application Issue

    Fixed a bug where tax was sometimes not being applied correctly to bookings.

• Hiring Form: Special Character Issue

    Fixed an issue where special characters were causing problems with the number input on hiring forms.

• Exclude Notification Checkbox in Customer Profile Update

    Added an option to exclude notifications when updating a customer profile.

• Improved Booking Notifications

    Adjustments to the New Booking and New Booking in Unassigned Folder notifications have been made to improve accuracy.

• Provider Notification Fix for Unassigned Folder

    Providers will now only receive the New Booking in Unassigned Folder notification if the booking is visible to them.

• Improved System Logs for Notifications

    Enhanced system logs to provide more detailed tracking for sent notifications.

• Quote Redirection Issue

    Fixed an issue where some users were incorrectly redirected due to a `/` in the quote share link.

• Hourly Service Price Option (Form 5)

    Resolved an issue where the option to set an hourly service price was missing when Form 5 was used in certain default service categories.

• Incorrect Card Details Shown After Capture

    Fixed a bug where incorrect card details (last four digits) were displayed after a card hold capture.

• Custom Fields Display Issues on Customer Apps

    Resolved issues where custom fields were not displaying correctly in customer apps.

• Negative Value in Service Category Pricing

    Support for negative values in the Set Service Category Price field was added for more flexible pricing options.

• Display Archived Service Category in Auto Charge Bookings

    Archived service categories will now be displayed in the auto-charge booking settings.

• Special Character Validation for Coupons

    Added validation for special characters in coupon names, codes, and descriptions.

• Revenue Report Issue  

    Fixed an issue where revenue reports were not displaying correctly.

• Theme-builder: Live Review Customization Issue

    Resolved a customization issue affecting live reviews in the theme builder.

• Zapier Coupon Sync Issue

    Fixed a synchronization issue where percentage-based coupon discounts were causing data discrepancies in Zapier.

• Blog Share on Facebook Pages
  Added the option to share blogs directly on any Facebook page, streamlining the process of engaging with your audience on social media.

  

• Rating Filter Added to Rating Listing
  A new rating filter has been introduced, allowing users to filter ratings by star count (1-star, 2-star, etc.) for easier review and management.

• Resend Invoice Feature
  The invoicing experience has been enhanced with a new Resend Invoice feature, offering the ability to resend invoices via email or SMS, with options for automatic resending, CC emails, and attaching PDFs. Click here to learn more.

  

With these updates and fixes, BookingKoala is more powerful than ever, helping you manage bookings, providers, and payments with ease. Stay tuned for more exciting features on the way!

Hello BookingKoala Family,

Thank you for your continued support! We’re excited to introduce a new set of features to our platform, many of which you’ve been eagerly anticipating. Below is a detailed list of these features and how they can help your business grow. If you have any questions, please reach out to us at support@bookingkoala.com.

Please request your providers to download the latest app from the Apple or Google stores (10.7.1).

New Invoice Feature

Streamlined Invoice Creation

• Easy Invoice Creation: Our new multi-step form simplifies the invoice creation process, allowing you to send invoices quickly and efficiently. Click here to view our guide.

• Customer Selection: Choose from existing customers or create new ones as the first step.

• Frequency Selection: Specify invoice type (booking or custom), frequency, creation date, ending date, and delivery time.

• Customization: Personalized invoices with your brand’s logo, custom invoice numbers, and language translations.

• Payments and Reminders: Finalize invoices with charges, reminders, notifications, and confirmation settings.

Detailed Invoice Dashboard

• Enhanced Filters: Use expansive filters to sort and manage your invoices. Click here to view our guide.

• Comprehensive Reporting: Export data to Excel or PDF, and access detailed reports on invoicing activities, including total amounts invoiced, payments received, overdue amounts, and outstanding balances.

• Informative Badges: View one-time and recurring invoices on separate dashboards with descriptive tooltips and informative badges.

Invoicing Options

• Custom Invoices: Create and manage personalized invoices that reflect your brand identity.

• Booking Invoices: Generate invoices for customer bookings seamlessly.

Streamlined Delivery

• Email and SMS Delivery: Send invoices via email or SMS, with options to attach PDF invoices for seamless communication.

For detailed information, please refer to this link for our full overview.

We aim to provide a seamless and user-friendly invoicing solution that saves you time and helps you stay organized. We believe this new feature will significantly improve your workflow and bring added convenience to your daily operations.

Additional Features

Digital Contract Signing with OTP Verification

• Enable clients to sign contracts digitally with OTP verification for secure and authentic transactions. Signed contracts are automatically attached to the invoice and included in the PDF.

Streamlined Email Management

• Add CC emails to invoices and manage them within your user profile. Specify billing emails to ensure invoices reach the correct department.

Scheduled Invoices

• Schedule invoices for future dispatch to streamline your billing process and ensure punctual delivery.

Frequency-Based Invoices

• One-Time Invoices: Manually add invoices for unique charges or bookings.

• Recurring Invoices: Set up automatic invoices for recurring services at various intervals (daily, weekly, monthly, yearly).

Invoice Payment Reminders

• Automate payment reminders to improve cash flow and ensure timely payments.

Per Invoice Translation

• Translate invoices into customers’ preferred languages to enhance clarity and satisfaction.

Invoice Tags

• Add custom tags to categorize and manage invoices more effectively.

Export and Download Options

• Export invoices as CSV files and download PDF versions for offline storage or sharing.

Integration with Zapier and QuickBooks

• Zapier Integration: Connect your invoicing process with other apps using triggers for new, updated, or charged invoices.

• QuickBooks Integration: Sync your invoicing data with QuickBooks for streamlined accounting.

Accept Tips

• Allow customers to add tips for service providers directly through the invoice.

Automated Invoice Sending

• Automatically send invoices via email and SMS, and send to multiple emails using the CC feature.

Flexible Payment Options

• Offer installment payments and tipping options.

Send Add Card Link

• Enable customers to add a card to their profile from various sections without logging in. Click here to view our guide.

Phone Number Masking

• Protect customer privacy with phone number masking, allowing seamless communication while safeguarding contact information.
  

New "Add Charges" Section

• Add a Separate Charge: Add charges unrelated to specific bookings and allocate parts to providers if needed. Click here to view our guide.

• Charge Bookings: Process payments for all completed and unpaid bookings in a single transaction. Click here to view our guide.

Other helpful guides on the invoice module:

• How to edit, duplicate, or delete an invoice

• How to download or print an invoice

• How to charge or change the status of a custom invoice

• How to view invoice logs

• Edit the customer invoice page

• Edit the customer invoice payment page

• Edit the customer invoice thank you page

• Invoice payment Q&As

• Recurring invoice Q&As

New Changes

• Tags with Canceled Bookings: Tags for canceled bookings are now visible, distinguishing between one-time and recurring bookings. Click here to see.

• Effortless Editing: Edit booking forms directly from the calendar and map views for smoother management. Click here to see.

• Refunds from Booking Time Logs: Perform refunds directly from booking time logs for hourly bookings.

• Setting-Based Refunds: Manage refunds with customizable settings for automatic processing.

• Improved Booking Rescheduling: Enhanced reschedule feature with options for additional charges or maintaining previous amounts.

• Restore Voided Payments: Restore voided payments and manage pending charges efficiently.

• Billing Address Options: Improve transaction success rates by providing billing addresses for Stripe, Square, and Braintree gateways.

Service Category Enhancements

• Minimum Price Checks: Specify amounts for minimum price checks and ensure compliance with recurring schedules. Click here to see and click here to view our guide on setting up service categories.

Spot Discount Removal Information

• Transparent information on spot discount removal to enhance pricing clarity.

Form Element Dependencies

• Auto-select dependencies with form elements to streamline form creation.

Industry Updates

• Industry Name Modification: Change industry names directly from the "Added Industries" page. Click here to see and click here to view our guide on adding, renaming, and deleting industries.

• New Industry Addition: Select default data to import when adding new industries for better customization. Click here to see.

• New Currency Addition: The Antillean guilder (ANG) is now available as a currency option.

Recurring Schedule Management

• Ensure accuracy by not adding the next bookings if the recurring schedule is canceled midway.

Booking Deletion and Cancellation

• Bookings deleted or canceled after provider payment will be tagged as "Deleted Booking" or "Canceled Booking" for clear visibility.

Notifications and Enhancements

New Shortcodes:

Card Last 4 Digits Shortcode:

• Purpose: Displays the last 4 digits of the card used for actual payment.

• Usage: Useful for showing the card details in notifications, especially when tips are added using a different card.

Referral Credits Shortcode:

• Purpose: Displays the referral credits rewarded to the customer.

• Usage: Included in referral notifications to show the credits awarded when a referred person signs up.

Referrer Credits Shortcode:

• Purpose: Displays the referrer credits rewarded to the referrer.

• Usage: Included in referral notifications to show the credits awarded when a referred person books a service.

Reminders Notification:

• One-Day and One-Hour Reminders:

  • Improvement: Adheres to the "Who will see the jobs?" setting in team settings, enhancing communication and task management.

Service Receipt Notification:

• Service Receipt Email Template:

  • Improvement: The master template is now applied to the Service Receipt email notification.

Booking Modified Notification:

• Checkbox Type Custom Fields:

  • Improvement: Checkbox-type custom fields are now only visible in booking modification emails if their values are changed.

Booking Email Notifications:

• Readability Improvements:

  • Heading Separators: Added "Booking Summary" and "Payment Summary" for better readability.

  • Package Addons Quantity: Included quantity of package addons in emails.

Custom Fields:

• Sequence of Non-Priceable Custom Fields:

  • dImprovement: Custom fields appear in sequence according to the booking forms in email notifications.

• Priceable Custom Fields:

  • Improvement: Priceable custom fields are now visible in email notifications under booking details, with their prices shown in the payment summary.

• Archived Form Element Exclusion:

  • Improvement: Archived form elements are no longer added during duplicate bookings.

New Scheduling Store Options:

Flexible Provider Acceptance:

• Feature: Option to allow non-applicable or non-available providers to accept a booking.

Job Availability Selection:

• Feature: Customize whether providers can take jobs not specifically available to them.

Override for Unassigned Folder Visibility:

• Feature: Customize the visibility of unassigned folders for individual providers.

Customized Unassigned Booking Notifications:

• Feature: Option to send unassigned booking notifications to unavailable providers. Click here to view our guide on store scheduling options.

Zapier Integration:

• Enhanced Syncing:

  • Improvement: Complete recurring schedules are now synced to Zapier.

• New Triggers:

  • Added: New Provider, Update Provider, Delete Provider, Provider Payout, Card Hold, Booking Deleted, Booking Charge Declined.

• New Fields under Booking Zaps:

  • Added: provider_details, extra_tip, price_adjustment_note, time_adjustment_note, note_from_provider, bonus_reason, created_by, total_tip, cancelled_by, cancellation_comments, status, provider_pay, pricing_params_obj, partial_cleaning_obj, additional_charge, booking_iso_date_time, card_last4_digits, name_id_wise_custom_fields, name_id_wise_custom_fields_price, custom_fields_obj, is_first.

  • Click here to view our guide on Zapier.

Duplicate Booking:

• Improvement: Archived form parameters are removed from duplicated bookings, while custom fields remain intact.

Download CSV:

• Improvement: Added columns for priceable custom fields price and refunded amount.

Provider Mobile App:

• Choose Business Screen:

  • Improvement: Only active business names are displayed, excluding deleted ones.

Error Message Customization:

• Email Exists Error:

  • Improvement: Customize the error message text, color, and font for existing emails on forms like booking and gift card forms.

Recurring Total Display on Frequency Change (Reschedule Form):

• Enhanced Recurring Totals:

  • Improvement: Displays the recurring total for future bookings when frequency is changed on the reschedule page.

• Improved Duplicate Booking Display:

  • Improvement: Ensures recurring totals are displayed for duplicate bookings.

Automatic Prefill for Draft and Quote:

• Improvement: Date and address fields are now prefilled on draft forms if saved with the booking.

Fraud Protection Enhancement (Braintree):

• Device Data:

  • Improvement: Sends device data to Braintree when adding a card for more accurate transaction risk assessment.

Display Booking ID in Summary:

• Improvement: The booking ID is now displayed in the booking summary for quick reference. Click here to see.

"First Active Booking" Tag:

• Improvement: Displays the "First active booking" tag with upcoming bookings in the recurring schedule for clear identification. Click here to see.

Customer Pages Customization:

• Dashboard Page:

  • Customizations: Greeting text color, customer information box, buttons, appointments section, pagination.

  • Click here to view the guide.

• Your Info & Billing:

  • Customizations: Buttons, address sections, payment cards, tooltips, pagination.

  • Click here to view the guide.

• Edit Personal Details:

  • Customizations: Buttons, tooltips, text.

  • Click here to view the guide.

• My Drive:

  • Customizations: Buttons, text elements, table section for uploaded files.

  • Click here to view the guide.

• Gift Cards:

  • Customizations: Greeting text color, buttons, customer information box, pagination for received and sent gift cards.

  • Click here to view the guide.

• Notifications:

  • Customizations: Text colors, box sections, buttons, tooltips.

  • Click here to view the guide.

• Add Payment:

  • Customizations: Text, button colors, consistency with design preferences.

  • Click here to view the guide.

Invoice Customization:

• Elevated Presentation:

  • Features: Background images, styles, fonts, colors, table layout, payment summary text and colors.

  • Advanced Customizations: Available through premium plan subscription.

  • Click here to view the guide.

Invoice Payment Customization:

• Tailored Payment Experience:

  • Features: Text, colors, buttons, payment summary section for a seamless checkout process.

  • Click here to view the guide.

Invoice Thank You Customization:

• Personalized Thank-You Page:

  • Features: Message and design customization to reflect brand personality.

  • Click here to view the guide.

Customer Dashboard Popups:

• Customizations: Text, colors, buttons for all customer dashboard popups.

• Click here to view the guide.

Admin Store Settings in Theme-Builder:

• Improvement: Certain admin store settings are now incorporated into the theme-builder for smoother customization.

Loader Customization:

• Customizations: Globally customize the loader color through the theme-builder.

Book Now Page Customization:

• Font Weight Property:

  • Improvement: Customize font weight for booking summary text elements like total and recurring total.

Billing Address Customization:

• Improvement: Customize the billing address section separately from the payment processor display, extending to various pages like Book Now, gift card, and re-authentication pages.

UI Enhancements:

• Categorization:

  • Improvement: Pages and popups categorized into Main Website Pages, Customer Dashboard Pages, Main Website Popups, and Customer Dashboard Popups.

  • Design Options: New design options for customizing the cancellation popup.

  • Favicon: Updated design in all apps (admin, theme builder, customer app).

Add Payment Feature

You can now send leads and customers an Add Payment link. This feature allows them to conveniently add a form of payment. Click here to see and click here to view our guide.

Translation

Previously, only the main website popups were customizable in the theme builder. Now, you can translate and customize the text of each Customer Dashboard popup using the theme builder, allowing for greater customization to suit your requirements.

Improvements

• Fixed the scrolling issue with image popups (Gallery).

• Resolved spacing issues with call-to-action buttons.

Customer App

The Customer App has undergone further enhancements, resulting in improved loading times and increased efficiency for users:

• Fixed extra display issue on mobile.

• Fixed query parameter validation issue on the booking form.

• Password block not shown when email ID is in URL on multi-step form.

• Header issue resolved.

• Fixed slider issue on short form (Customer App).

• Fixed redirection issue for embedded cases.

• Fixed mobile view button and second step scrolling issues.

Introducing the New "Custom Fields" Section

We have introduced multiple new custom fields and made major changes in custom fields options to make them more useful.

Individual Custom Fields

Standalone fields not associated with any specific group. These fields can be moved anywhere on the booking form.

Priceable

Introducing the 'Priceable' custom field feature allows users to designate any custom field as 'priceable,' providing flexibility for pricing structures. This includes the ability to assign negative amounts, enabling deductions or discounts effectively.

Taxable

Users can designate any priceable custom field as 'taxable,' ensuring compliance with tax regulations. Taxes can be applied to the monetary value associated with the field.

Placement in Calculation

Users can choose the placement of the 'Priceable' custom field in the calculation process:

• Before the frequency discount.

• After the frequency discount.

• After the discounted total.

Impact on Booking Time

Users can adjust booking times based on the placement of the 'Priceable' custom field.

Visibility Control

Users can control visibility of the custom field based on customer type:

• New customers.

• All customers (with an option to exclude charged bookings).

Validation Exclusion

Validation can be excluded for completed and charged bookings to streamline the process.

Payment Allocation

Users can allocate payments from custom fields to service providers or the platform:

• Full: Entire amount to provider(s).

• Partial: Specified percentage to provider(s).

• None: Entire amount to the platform.

Dependent Custom Fields

Custom fields can be conditionally visible based on user selections, enhancing form usability.

New Custom Fields

New custom fields include Datepicker, Timepicker, Quantity-based fields, Image, and Video.

Priceable Input

Allows positive and negative values, with default values and customer editability.

Dynamic Visibility

Custom fields can be displayed based on specific combinations of parameters.

Field Rearrangement

Custom fields can be moved before and after any section within the booking form for better flow.

Display in Summary

Priceable custom fields are shown in the booking summary, with control over their visibility and sequence.

Custom Field Management

Custom fields can be updated directly from the theme builder for easier customization.

Click here to view our guide on adding custom sections to your form.

Checklist Enhancements

• Required options with checkboxes.

• Upload media after checklist completion.

• Media upload for tasks/subtasks/checklist.

• Export completed checklists (all together or separately). Click here to view the guide.

Bug Fixes

• Fixed an issue with removing the last member of a team.

• Resolved provider tip-saving issue.

• Fixed provider and date availability issues with zip code spacing.

• The booking addition system log now indicates draft or duplicate.

• Fixed incorrect rating submission.

• Translation admin portal bug fixes.

• Fixed recurring booking referral discount issue.

• Resolved booking modification discrepancy.

• Fixed export time logs issue with canceled bookings.

• Fixed deactivated provider invitation issue.

• Improved validations for provider schedule printing.

• Fixed query parameter validation issue on booking form.

• Updated area parameters quantity type.

• Fixed Zapier tip percentage calculation issue.

• Resolved gift card refund syncing issue with QuickBooks.

• Fixed card hold issue during booking reschedules with Stripe custom payment location.

• Improved Google map marker display.

• Removed half-star rating from the system.

• Updated domain search method for improved performance.

• Fixed checklist conditional logic issues.

• Corrected invitation countdown timer display.

• Fixed checklist media gallery scroll issue.

• Added "Retry Upload" button for checklist/job media.

• Fixed checklist progress update issue.

• Resolved hiring form number input issue.

• Enhanced provider mobile app UI for media uploads.

• Updated Android SDK version inside the provider mobile app.

• Fixed double tips, booking add, gift cards, etc. inside the customer app.

• Fixed extra display issue on mobile inside the customer app.

• The header issue was resolved inside the customer app.

• Fixed the slider issue on the short form inside the customer app.

• Fixed a redirection issue in the instance of embedding.

• Fixed the mobile view button and second-step scrolling issues.

• Passed the dynamic merchant info in the domain register on the admin app.

• Added new fields in the export booking section (refund amount).

• Changed the domain search method inside the admin app.

• Fixed the provider name issue on the calendar in the admin app.

• Changed the 'Test location' text to 'Default' under the tax listing inside the admin app.

• Display lead ID on leads listing.

• Added new currency ANG (Antillean guilder).

• Fixed the override provider payment issue during rescheduling.

• Fixed the extras build issue for drafts. 

• Fixed the service category “override provider pay” value set issue during rescheduling a booking.

• Extras, addons, items with add-ons, and package add-ons decrease from 1 to 0 on Decrease Click.

• Fixed zip code spacing issue.

• Fixed the pricing parameters delete issue on the reschedule form. 

• Remove half rating from admin main, customer, and provider (rating changes).

It gives us great pleasure to announce our next software update and feature release for August 2023.

Update Summary

• Added an option to disable the “Rating & Review” feature on the customer end

• Updated the “Card Hold Declined” process flow

• “Merchant” & “Staff” emails are now displayed in the Email Logs section

• A new “Popular Questions” editor has been introduced to the Website & Theme Builder

• A new “Roadmap”, “Feature Request” and "Updates/Announcements" page has been released to show the development status of various BookingKoala features as requested by our users; allow users to add/upvote/comment on requests, and view announcements about new software updates and feature releases.

More about each new feature/module:

Disable customer ratings and reviews:

• As of this update, it is now possible to disable the “Rating & Review” feature on the customer end. This removes the ability for customers to leave ratings and reviews on their completed bookings via email or by visiting their customer dashboard.  Previously, there was no way to restrict customers from leaving ratings and reviews on bookings in the “Past Appointments” section of their dashboard.  To set up your customer rating and review preferences, please go to:
  
  Settings > General > Store Options > Customer tab > Bookings section

  

  Scroll down until you see the question, “Would you like to allow your customers to rate your service?”. Select “Yes” to allow your customers to rate some or all of your services, or, select “No” if you do not want to allow customers to rate any services.

  If you have selected “Yes” for this question, you will see options to enable the industries customers are allowed to rate. Use the “All” option to select all industries, or check the box next to each industry name to enable reviews for the selected industries.  

  

  If you have selected “No” for this setting to disable customer ratings and reviews,  you will see a note explaining the implications of this selection:

  NOTE: This option will affect the following areas:

  • The customer will not be able to rate the service of a previous appointment.

  • The rating and review popup will not be displayed on the customer dashboard.

  • Any email and SMS notifications from the “Rating & Review” section under Settings > Notifications > Email/SMS > Customer tab > Rating & Review will not be sent to customers, even if they are enabled in this section.  

Declined Credit Card Hold Flow:

• The “Card Hold Declined” flow has been updated to help with cases in which the credit card hold/preauthorization has failed upon adding a new booking to the system.  Originally, bookings were not added to the calendar if the card hold declined when saving the booking.  Now, any bookings with a declined card will be added to the schedule and will also be added to the “Card Declined” section for card holds under:
  
  Bookings > Booking Charges > Card Hold(s)/Declined tab > Card Declined tab
  

  

  
  The admin will also receive the “Card declined on hold” email notification if it is enabled.  To enable this notification, please go to:
  
  Settings > Notifications > Emails > Admin tab > Card Declined section

  

  In addition, a “Customer’s card hold is declined” tag will be displayed on the booking summary in the “Calendar View” as well on the “Payment Summary” section of the “Reschedule Booking”/”Edit Booking” page.  

  

Merchant & Staff Email Logs:

• “Merchant” and “staff” email logs will now be displayed under the “Email Logs” section. Previously, only emails for customers or providers were shown in this section.  Now, the admin and staff with permission can see if emails have been sent by the system to the “Merchant” (admin) and staff by going to:
  
  Logs > Email Logs

  Just like with customer and provider emails, emails sent to the merchant and staff will also use tags to display the user type for each email log.

  

  You can also view emails sent by the “Merchant” and “Staff” tagged email logs from the “View Booking Log” button on the booking summary in the “Calendar View” as well as from the right side menu options on the “Reschedule Booking”/”Edit Booking” page.  

  

Updated "Popular Questions" Editor:

• A new “Popular Questions” editor has been introduced in the Website & Theme Builder to help edit the content as well as apply formatting and style to the test. To edit the “Popular Questions” section on your booking form(s), please go to:
  
  Settings > Design Forms & Website > Website Builder & Themes > Customize Theme 
  

  

  
  Click on the page menu and select the “Book Now” page.  Scroll down to the Popular Questions section and click on the #elem tag to display the “Edit” button.   Click “Edit” to reveal the Faq settings menu on the left side of the screen.   
  

  

  The “Settings” tab controls the content of the Popular Questions section. 

  • Use the arrow icon to edit each question and answer.

    • Click the green “Update” button to save changes to the question and/or answer.

  • Hold and drag the square priority icon next to each question to change the question order in this section.

    • Click the green “Update Priority” button at the bottom of the menu to save the updated order.  

  • Click the blue “Add New” button at the bottom of the menu to add a new question to this section.

  • Click the trash can icon to delete a question. 
    

  The “Style” tab controls the colors and font sizes.  

  • Set the background color of the Popular Questions section.

  • Set the question text color.

  • Set the question font size.

  • Set the answer text color.

  • Set the answer font size.

IMPORTANT: As always, please remember to click the “Save” button and/or “Save and Publish” button, as required, to save the changes you have made in the website builder or to display them live on your form(s) or website.

New Roadmap and Request Feature Page:

• A “Roadmap” section has been added to our revamped “Request Feature” page to show the development status of different BookingKoala features and updates. You can view the updated page at bookingkoala.com by clicking on the “Learn” menu and selecting “Request Feature”.   

  

  The new Request Feature page includes a “Roadmap” tab with 3 sections: “Done”, “Planning Stages”, and “Feedback and Requests”.
  

  

  • The “Done” section shows all feature requests that have been incorporated into the BookingKoala system. Scroll down the section to view the complete list. We've only included a few of the more recently completed features, so be sure to reference our New Updates page at https://feedback.bookingkoala.com/. Moving forward, all feedback and requests will be marked as “Done” once it has been added to the system. 

  • The “Planning Stages” section shows all the feature requests that are being considered for incorporation into BookingKoala and/or are under the development stage. 

  • The “Feedback and Requests” section shows the remainder of the feature requests that have been submitted to us.  Any new feedback will be approved and checked by the admin. Duplicate requests will be deleted, so please check the existing feedback to ensure you are not requesting something that is already on the list. 

    • If you want to share additional requirements or comments on an existing request, click on the request from the list and log in or sign up to post a comment.  
      

      

  
  To leave feedback or request a new feature, click the “Feature Requests” box at the top page or go to the “Feedback” tab and click on the blue “Submit Feedback” button.

  

  • Add a title that summarizes your feature request or feedback.  This will help other users find and upvote the request more easily.

  • Enter additional details about the request/feedback in the box below.  

  • Use the “Attach images” button to add a JPEG, GIF, or PNG file to the request.  We welcome sketches and screenshots of your ideas!

  • Click the blue “Create Feedback” button to submit the request to our team.  Your request will be posted once it is approved by the admin.  

  To see announcements about software updates and new feature releases, click the "Changelog" tab at the top of the Feedback page.

  

Hello everyone,

We are very excited to introduce a new way of showcasing updates and announcements!

Moving forward, all feature releases, software updates, and other BookingKoala announcements will be posted here in the Changelog on our new Roadmap & Feature Request page. Please be sure to bookmark this page and check back soon for new updates.

To view older announcements on the archived Feature Request page, click here.

As always, thank you for your feedback, suggestions, and continued patronage of our company. We look forward to sharing many more updates with you as well as continuing to improve and expand the capability of the BookingKoala software.